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Support

Last updated: October 4, 2026

Need help with one of our games? Write to us at the address below. To help us answer quickly, please include the game name, your device model and its OS version.

Frequently asked questions

How do I restore my purchase?

Open the game’s settings and tap “Restore purchases”, using the same App Store or Google Play account as for the original purchase.

I lost my progress

Progress is saved on your device only. It cannot be recovered after uninstalling the game or changing device.

How do I stop personalised ads?

On iOS, go to Settings › Privacy & Security › Tracking. On Android, go to Settings › Google › Ads (or Settings › Privacy › Ads, depending on your device). You can also change your ad consent from the game’s settings.

How do I delete my data?

We store no data about you on our servers. Uninstalling the game deletes everything saved on your device. See our privacy policy for data processed by our advertising partners.

Contact

Questions, bugs or data requests: write to us.

contact@moonraisestudio.com
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